CCTC has developed series of management procedures and approaches to assure the product delivery meets the customers' requirements through the whole product realization from the selection of the suppliers, WIP inspection, and outgoing inspection to the customer service. Here are some of the examples:

Evaluation And Audit Of Suppliers
Suppliers must be evaluated before approval by CCTC's supplier evaluation team. In addition, CCTC will appraise and rank every supplier twice a year to guarantee the suppliers provide the quality materials meeting CCTC's requirements. Furthermore, CCTC continuously develop suppliers and promote them to improve their quality and environment management basing on the systems of ISO/TS16949 and ISO14001.

Contract Review
Before accepting an order, CCTC shall review and verify customer's requirements to make sure that CCTC has capability to satisfy customers' requirements including spec, delivery and other demands.

Preparation, Review And Control Of Manufacturing Instruction
CCTC must verify all the requirements after receiving the customers' design datum and spec. Then, transform the design datum into manufacturing datum by CAM. Finally, a MI which incorporates the manufacturing datum will be formulated according to CCTC's real manufacturing process and technologies. MI must be reviewed after preparation by independent engineers. Before the MI issued, it must be reviewed by QA engineers and if approved, it will be issued by Paradigm system. CCTC also uses Star1000 to control the drilling and routing program and customers' documentations. Drilling and routing datum must be confirmed by first article inspection before issued. In a word, CCTC makes ways to guarantee that manufacturing documentation is right and valid.

Incoming Control IQC
In CCTC, all materials must be verified and approved before going to the warehouse. CCTC establishes strict verifying procedure and working instruction to control the incoming. Furthermore, CCTC owns various precise inspection instruments and equipments to guarantee the capability to rightly judge the verifying material good or not. CCTC applies a computer system to manage materials which guarantees that materials are used by first-in-first-out. When one material is about to expiry date, the system will give out a warning which makes sure that materials are used up before expiry or verified before use.

Process Controls Of Fabrication
Right manufacturing instruction (MI), total equipment management and maintenance, strict WIP inspection and monitoring as well as working instruction, all these make the whole fabrication process totally controlled. Various precise inspection equipments including AOI inspection system as well as perfect WIP inspection instruction and control plan, all these guarantee that semi-product, final product all reach the requirements of fabrication process and customers' spec.

Final Control And Inspection
In CCTC, all PCBs must go through the open and short test as well as visual inspection after passed the relative physical tests.
CCTC owns various advanced test equipments including dedicated, universal and probe flying test machines to guarantee that PCB can be tested precisely and efficiently so that quality is assured.

Outgoing Audit And Approval
CCTC sets up a special function, QAA (Quality assurance audit) to inspect the products according to the customer's spec and requirements by sampling. Products must be approved before packing. Before delivered, QAA must 100% audit every shipment for the fabrication part number, customer's part number, quantity, destination address and packing list etc.

Customer Service
CCTC sets up a professional customer service team to proactively communicate with customers and timely deal with the customers' feedbacks. If necessary, they will cooperate with the customers to solve the relative problems on the customers' site. CCTC highly concerns customers' needs and periodically surveys customers to learn about their requirements. Then CCTC will timely adjust the customer service and make the products meet customers' needs.